Privacy Policy

Effective Date:  30 December, 2024

At SXDA Pty Ltd trading as Northbase (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our website, services, and communications. By using our services, you agree to the practices described in this policy.

1. Who We Are

We are a digital agency based in Queensland, Australia, providing services including:

• Website design and development
• Application development
• Graphic design
• Domain registration, DNS and hosting services
• Print management
• Digital marketing including SEO, Adwords and Social Media ads and management

For any questions or concerns about this Privacy Policy, you can contact us at [email protected].

2. Information We Collect

We may collect the following types of information:

a. Personal Information

• Your name, email address, phone number, and other contact details.
• Billing information, including payment details for our services.

b. Non-Personal Information

• IP address, browser type, and usage data from visits to our website.
• Information collected via cookies and analytics tools.

c. Information Related to Services

• Website content, domain details, and hosting requirements.
• Application or design specifications as provided by you.
• Your client data and client personal information related to application development
  
  

3. How We Use Your Information

We use your information to:

• Provide, manage, and deliver our services.
• Respond to enquiries and communicate about our services.
• Process payments and issue invoices.
• Improve our website and service offerings through analytics.
• Comply with legal and regulatory obligations.
  
  

4. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information with:

Service Providers: Third-party providers involved in delivering hosting, domain registration, or other related services.

Legal Authorities: If required to comply with applicable laws, regulations, or legal processes.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction by:

• Using secure servers, encryption, and firewalls for data storage.
• Limiting access to personal information to authorised personnel only.
• Regularly reviewing and updating our security practices.

However, no system is completely secure, and we cannot guarantee absolute protection of your information.

6. International Data Transfers

As we operate in Queensland, Australia, your personal information is primarily stored and processed within Australia. However, some data may be stored or processed on services provided by third-party providers located outside Australia. These providers may include hosting services, business software providers, cloud storage, and other tools we use to deliver our services.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access the personal information we hold about you.
• Request corrections to inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal obligations.
• Opt-out of marketing communications.

To exercise your rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality and user experience.
• Analyse website traffic and usage patterns.

You can manage or disable cookies through your browser settings. However, doing so may limit certain features of our website.

9. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on our website with the effective date at the top.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

SXDA Pty Ltd trading as Northbase

Email: [email protected]
Location: Queensland, Australia